Returns & Exchanges

At SHIBUYALA, we want you to be fully satisfied with your beauty experience; if you are not happy with your purchase, we accept returns on most unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the names of the items you wish to return to receive a Return Authorization.

• 2.
  Secure Packaging

  Carefully pack the items in their original, unopened packaging to ensure they are not damaged during transit back to our warehouse.

• 3.
  Shipping Your Return

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking number for reference.

• 4.
  Refund Processing

  Once our quality control team inspects the items, a refund will be issued to your original payment method within 5-7 business days.