Frequently Asked Questions
Everything you need to know about your SHIBUYALA beauty experience.
Are the products sold on SHIBUYALA authentic?
Yes, we guarantee 100% authenticity. We source all our Japanese and Korean beauty products directly from authorized distributors and manufacturers.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on opened skincare or cosmetic items.
Do you offer free shipping?
Yes, we offer free standard shipping on all domestic orders over $50. No coupon code is required; the discount is applied automatically at checkout.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.